At Discover Travel Routes, customer satisfaction is a top priority. This Refunds and Returns Policy outlines the terms under which refunds and returns are processed for travel products and services purchased through our website. By making a purchase, you agree to the following policy.

1. Eligibility for Returns

We accept returns for certain physical products within 30 days of the purchase date, provided the item is:

• Unused, unopened, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

Certain items, such as travel bookings, personalized products, or downloadable digital products, may not be eligible for return. Please review the specific product description for details on return eligibility.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Travel bookings, including flights, hotels, and tours.
• Personalized or customized products.
• Digital products that have been downloaded or accessed.
• Gift cards.

3. Refunds for Travel Bookings

Refunds for travel services, such as hotel bookings, flight tickets, or tours, are subject to the cancellation policies of the service providers (e.g., airlines, hotels, tour operators). Please carefully review the cancellation terms before making a booking.

• If eligible, refunds for travel bookings will be processed according to the provider’s policies, which may include cancellation fees.
• Non-refundable bookings will not be eligible for a refund unless otherwise stated by the provider.

4. Process for Returns

To initiate a return for an eligible product:

1. Contact our customer service team within 30 days of receiving your product.
2. Provide your order number, proof of purchase, and details of the item you wish to return.
3. Once approved, you will receive return instructions, including the shipping address.

Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

5. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
• Please note that shipping fees are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

• First, check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank, as there is often processing time before a refund is reflected.

If you’ve done all of this and still have not received your refund, please contact us

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [Insert Email Address] to arrange an exchange.

8. Changes to this Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

9. Contact Us

For questions or assistance regarding returns, refunds, or exchanges, please contact us at
[email protected]